Quality Policy

Our Quality Policy is defined and strongly driven by the following management principles and behaviours:

• Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs
• Achieve our commitments for quality, cost, and schedule
• Enhance the systematic research and use of best preventive practises at all levels and ensure reliable risk management
• Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
• Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment

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Destel Group, therefore, aims to achieve the above by implementing a management system that complies with the international standard of good practice BS EN ISO 9001:2015. It also includes a commitment to meet the requirements of our clients, learn from customers feedback, as well legal and regulatory requirements. Also to the continual development of the system and helping to ensure it remains effective.

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The company provides training and has established systems to assist all personnel to achieve the standards required. While we endeavour to produce work and offer a service that we can be proud of, we have to recognize there will be customer complaints. We are committed to investigating the complaint and will do our best to put right all justified complaints.

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At Destel Group we strive to be the best in the industry. Through the use of these guiding principles, everyone in Destel Group is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions. products and services. Our goal is 100% customer satisfaction 100% of the time.

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QUALITY POLICY

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DESTEL GROUP implements a Quality Management System with the aim of providing complete customer service and satisfaction and improving its overall performance and operation, protecting at the same time its employees and the environment in general.

The Company, having extensive experience in the shipping industry, is active in providing specialized services, and in particular:

• SUPPLY OF REFINED OIL PRODUCTS WORLDWIDE,

• SUPPLY OF SHIP SPARE PARTS, GENERAL SHIP STORES AND PROVISIONS WORLDWIDE.

• COMPREHENSIVE SHIPPING AGENCY SERVICES TO EVERY GREEK PORT

Our strategic goal is to continually improve our operations to meet our customers’ expectations.  Through measurable results, we always strive to identify opportunities for improvement and to implement the actions necessary to ensure that our customers are fully satisfied with our services.  Our Company’s well-trained staff, with its quality of work, contributes into achieving the set goals.

Our policy focuses on:

• Providing a high level of services

• Satisfaction and continual support of our customers

• Developing the Company’s human resources, through continual awareness and professional training

• Continual efforts to upgrade our services

In order to achieve the above, the Company’s Management commits to:

• Provide all the required resources, necessary for the implementation of the Quality Management System.

• Ensure quality objectives will be set.

• Ensure compliance with the requirements of National Rules and ISO 9001:2015, as well as customers’ requirements.

• Ensure compliance with international legislation and statutory requirements.

• Ensure that the quality policy is communicated and understood by employees and external partners.

• Pursue the involvement of all partners in the implementation and improvement of the Quality Management System.

• Continually strive to improve its services, maintain customers’ trust and meet their requirements.

• Review the Quality Policy in order to ensure its effectiveness and relevance.